Q1. What are the payment methods available?

  • Malaysia Online Banking ( all Malaysia banks )
  • Credit / Debit Card ( Visa / Mastercard )
  • PayPal

Q2. How can I know if my payment was successful or fail?

You will be notified via email within 24 hours upon completion of order confirmation or you can check via your Nozomic account.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).

Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

Q3. Why was I charged with wrong amount in my order?

The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected at your order summary prior making payment. You can also check if the product that you wish to buy carries any shipping surcharges by entering your postcode on the product page.
However, if your order was indeed charged with wrong amount, please contact us.

Q4. Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

Q5. Do I get an official receipt?

Nozomic’s official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send us a request.