Frequently asked questions

1. Login to your Nozomic account
2. Choose Product
3. Read and check product information
4. Confirm shopping cart
5. Provide delivery information
6. Choose your payment method
7. Place your order
8. Receive your order confirmation

The following terms and conditions (T&Cs) apply to your use and redemption of promotional vouchers or voucher codes, where such vouchers are offered for no consideration

Voucher Terms & Conditions

1. The following terms and conditions apply to the redemption and use of promotional vouchers and voucher codes (“Vouchers”).
2. Vouchers are only valid on the Nozomic website
3. A valid code must be entered at the checkout page in order to redeem a Voucher
4. Customers can only redeem up to one Voucher per day
5. Customers can only use the Voucher once
6. Voucher validity is limited in time (from a few hours to two weeks). This guideline overrides any individual voucher policy.
7. Nozomic reserves the right to cancel or modify any order, or revoke the use of Vouchers for any reason, including due to:
   • suspicious or fraudulent purchasing activity or Voucher use;
   • Voucher abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers; or
   • Voucher used in bad faith (including resold Vouchers or use of Vouchers by customers purchasing products for the purpose of re-selling)
8. Unless otherwise stated, Vouchers are not valid in conjunction with other promotions or discounts
9. Additional terms and conditions may be specified in relation to specific voucher code (for example, duration, eligibility, discount amount and products covered), and will govern the use and redemption of those vouchers
10. Vouchers are not exchangeable for cash
11. Nozomic will not be liable and/or be required to offer replacement Vouchers, discounts, credits, cash or otherwise compensate customers for:
    • discontinued or cancelled Vouchers;
    • improper use of, or inability to redeem, a Voucher; or
    • the inability to redeem a Voucher due to technical issues.
12. Nozomic reserves the right to change these terms & conditions or cancel any promotions at any time and without notice

An order confirmation with the order summary will be sent to you via Email and SMS right after you have placed your order with a successful transaction.

You can subscribe to our Newsletter to hear about all the latest promotions, get updates on the hottest new arrivals and enjoy exclusive voucher offers. During your first sign up with Nozomic, please tick the subscribe box to receive any latest promotions with us.

You can track return status using the tracking number provided to you by logistics Companies.

Changes in delivery address / phone number / recipient of the item is not allowed after the order has been successfully made. This is one of the precaution steps to avoid fraud attempt. Kindly ensure all the information is correct prior placing an order.